How to submit support tickets

Should you have any enquiries/requests, please feel free to shoot us an email at support@combinate.me.

Or even easier, you can create your own Zendesk account wherein you can monitor directly your ticket's status.

You can just follow the below easy steps:

1. Send an enquiry to support@combinate.me. After this, you will receive an auto-response email advising that a ticket has been created for your enquiry/request.

2. The auto-response email includes a link to Zendesk like this - https://cbo.d.pr/i/8PqJEP. 

3. Click on the link and you will be redirected to Zendesk. You will then be prompted to enter your Email Address and Password.

*the email address you will use SHOULD be the same email you used to submit the ticket

4. Since this is your first time, click on the GET PASSWORD link to create your own Zendesk password. (/account)

5. An email with a link to create your password will be sent to your email address. 

6. Create your password and you will be redirected to your Zendesk account. 

7. Once that is all done, you can now start submitting a request and viewing your tickets and reply directly to it.